Quality Policy

MAS Business is a specialised consultancy providing a wide range of CSR and Sustainability services. Amongst our clients we count with large and medium sized companies, including several of the IBEX 35, and other organizations, all having in common a strong commitment to transparency and sustainability. 

Quality is at the heart of our business to help our clients create value and improve their sustainability performance. Principally we achieve this by providing good products and services, adapted and applied to provide appropriate solutions. We are committed to continual improvement in our services, people and processes.

The aim of the system is to ensure that MAS Business understands the expressed or implied needs of its clients and responds with a level of quality which satisfies their expectations.
The system consists of the establishment of a set of procedures and processes, as well as a defining the organisational structure and responsibilities and resource allocation criteria, which should help to continuously meet the clients’ expectations and improve resource allocation.
The Quality Management System is subjected to a process of continual review and improvement based on the information received by all the people involved in our project and especially from the customer's perception of the service received.
Quality Management System requires the cooperation and participation at all levels and for that reason information, communication and training are essential

MAS Business will maintain good relations with society, strictly fulfilling its legal obligations, advocating a respect for the environment, particularly environmental conservation through a reduction in the consumption of raw materials and energy, on the one hand, and secondly, pursuing to uncouple waste generation in relation to economic growth.
John Scade, managing director of MAS Business, is ultimately responsible for quality, but all employees are encouraged to be responsible for service quality (both internal and external) within their control.

This policy is subject to review and feedback on it is welcomed.